Home Adaption

Vivo Recovery

Support to help you get back to work – and life.

More and more Australians are working from home full or part time. If you’re one of them, it’s important you can access support and training to create a safe, comfortable and appropriate work environment. In person or via video chat, our expert team of Recovery Specialists and external service providers are here to help.

Get started with

Home Adaption

Speak to our team to access and see if this service is right for you.

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Who has access to this service?

If you have access to Vivo through your insurance, you may be able to use this service if you’re about to make a claim, are on claim, or are awaiting a claim decision. It is provided and approved based on suitability.

Duration

N/A

Who does this service suit?

Best suits those who’ve sustained an injury who might benefit from additional ergonomic/equipment support to get back to work. This service is subject to a suitability assessment and works alongside support provided by an individual’s employer.

What to expect

From identifying your needs, to your appointment and report.

Initial assessment

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After reaching out to the Vivo team, we’ll check you meet our initial assessment criteria before putting you in touch with our Internal Recovery team to discuss your situation.

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Getting in touch with an expert

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If required, you’ll be referred to one of our trusted and experienced external occupational rehab providers, located throughout Australia.

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Booking an appointment

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An appointment will then be scheduled at your convenience to either conduct this via a face-to-face assessment or virtually.

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Receiving your report

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You’ll receive a series of recommendations, as well as a useful report outlining equipment to support your illness, injury and return to work.

Results

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"Because he was able to return to work quickly and efficiently, Brendan didn’t need to make a claim. He and his employer were extremely pleased."

Read
Brendan's story
's story

Reach out to Vivo

Frequently Asked Questions

If you've got a question, view our FAQs first.
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Read our FAQs

Need emergency assistance?

If you are in an emergency situation or need immediate assistance, contact emergency services on 000.

If you need to speak to someone urgently, call Lifeline 13 11 14 or Suicide Call Back Service 1300 659 467.

Getting started with Vivo

Vivo services are available at no additional cost to those insured by MLC Life Insurance. You may also have Vivo available to you if your employer/super fund has a partnership with us*.

Simply get in touch with our team, by emailing support@vivowellbeing.com.au

Upon receiving your email, we will reach out to discuss how we can help you.

*The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).

Send an email
support@vivowellbeing.com.au
Request a callback
Provide your details so a Vivo expert can be in touch.
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The Vivo brand is owned and operated by MLC Limited (MLC Life Insurance) ABN 90 000 000 402 AFSL 230694 Vivo services are not insurance (including health insurance) and the services do not replace your relationship with your current doctor, other treating health providers and health consultants.

The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).

MLC Life Insurance reserves the right to withdraw all or any of the Vivo services at any time or to change the terms on which a service is provided to customers. If your insurance is held within a super fund, or under a group plan, the Trustee or policy owner have the right to withdraw your access to all or any of the Vivo services. Further, in these arrangements, no liability is accepted by the trustee or group policy owner in relation to the Vivo services. Vivo services are provided by MLC Life Insurance, occupational rehab consultants, allied health and business coaches under contract with MLC Life Insurance and the following service providers we have partnered with.
  • MedHealth Pty Ltd (ABN 32 141 219 785)
  • CancerAid Pty Ltd (ABN 75 607 610 257)
  • Ipar Rehabilitation Pty Ltd (ABN 37 1042 343 17)
  • Beyond Pain Pty Ltd (ABN 37 741 376 019)
  • Guardian Exercise Rehabilitation Pty Ltd (ABN 27 159 858 349)
  • Specialised Health Pty Ltd ABN 99 631 179 09)
  • The Violet Initiative Ltd (ABN 95 267 224 727 ; ACN  143 224 293)
  • Bites Health Clinic (ABN 2280 129 0674)
Our service providers may change from time to time. MLC Limited uses the MLC brand under license from the Insignia Financial Group. MLC Limited is part of the Nippon Life Insurance Group and is not a part of the Insignia Financial Group.

The Vivo wellness webinars are made available to you by MLC Limited (MLC Life Insurance) ABN 90 000 000 402 AFSL 230694 as part of its Vivo program. Anyone can access these wellness webinars. The wellness webinars do not replace your relationship with and care from your current doctor, other treating health providers and health consultants. The presentations reflect the expertise and opinions of the specialists and professionals. MLC Limited accepts no liability for any information provided in the webinars.
Proudly delivered by MLC Life Insurance
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