Grief and Carer Support

Vivo Specialist Care

You’re not alone. One-on-one support is available during the last stage of life, over the phone and at a time that suits you best.

Caring for a loved one in their last stages of life, or grieving their loss, can be a demanding, emotional experience. Talking to someone about what's on your mind can help.

‍

That is why we have partnered with Violet to provide a Grief and Carer Support service through Vivo.

‍

Initially, you can access three one-on-one sessions for the emotional and practical support you may need. You can also have more sessions if required.

‍

The Guide you speak with has completed training and cared for a loved one at the end of life themselves. They’ll have some sense of what you’re going through.

‍

You can talk about anything that’s important to you in your sessions. They are a safe, judgement-free space.

‍

You also have access to self-guided support through Violet’s online library of digital articles, podcasts and video content.

Get started with

Grief and Carer Support

Get started
Who has access to this service?

Grief and Carer Support is available to those who are insured by MLC Life Insurance, members and employees of our partnered superfunds/employers (where MLC Life Insurance is the primary insurer), and immediate family members.

‍

Additionally, financial advisers who have a partnership with MLC Life Insurance and staff of their practices can also access our service. Eligibility will be confirmed upon submission of an enquiry or booking an appointment for the first time.

Duration

Each 45-minute session will be held over the phone. The initial program is three sessions, but you have the option to have more sessions with the same Guide at no charge.

‍

The online library is free to access at any time available through vivo.violet.org.au.

Who does this service suit?

This service can assist if you’re caring for someone in the last stages of life or are recently bereaved.

What to expect

Book your first session

After you request your first session by completing the service request form, our service partner Violet will call you within 48 hours. You’ll have a chat about your situation, and what to expect from your conversation with a trained Guide. If you’d like to proceed, you’ll receive an email with a link to an online calendar so you can book your first session at a time that suits you.

‍

Talk to your Violet Guide

Your Guide will call you at your chosen time. During your first session, your Guide will ask about what’s happening in your life at that time. Once they understand your situation, your Guide will be able to personalise your session with practical and emotional support.

‍

You can talk about anything that’s important to you with your Guide – it’s a safe, judgement-free zone.

‍

Follow the program

At the end of your first session, your Guide will ask if you’d like to continue. If the answer is yes, then you’ll book another appointment with them while you’re still on the phone. The program is for an initial three sessions, but you can arrange to have further sessions with the same Guide at no charge.

‍

Access self-guided support at any time

Access self-guided support through Violet’s online library of digital articles, podcasts and video content.  You can access this here: vivo.violet.org.au

Results

Download
Up arrow

Read
's story

Reach out to Vivo

Frequently Asked Questions

If you've got a question, view our FAQs first.
‍

Read our FAQs

Need emergency assistance?

If you are in an emergency situation or need immediate assistance, contact emergency services on 000.

If you need to speak to someone urgently, call Lifeline 13 11 14 or Suicide Call Back Service 1300 659 467.

Getting started with Vivo

Vivo services are available at no additional cost to those insured by MLC Life Insurance. You may also have Vivo available to you if your employer/super fund has a partnership with us*.

Simply get in touch with our team, by emailing support@vivowellbeing.com.au

Upon receiving your email, we will reach out to discuss how we can help you.

*The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).

Send an email
support@vivowellbeing.com.au
Request a callback
Provide your details so a Vivo expert can be in touch.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
The Vivo brand is owned and operated by MLC Limited (MLC Life Insurance) ABN 90 000 000 402 AFSL 230694 Vivo services are not insurance (including health insurance) and the services do not replace your relationship with your current doctor, other treating health providers and health consultants.

The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).

MLC Life Insurance reserves the right to withdraw all or any of the Vivo services at any time or to change the terms on which a service is provided to customers. If your insurance is held within a super fund, or under a group plan, the Trustee or policy owner have the right to withdraw your access to all or any of the Vivo services. Further, in these arrangements, no liability is accepted by the trustee or group policy owner in relation to the Vivo services. Vivo services are provided by MLC Life Insurance, occupational rehab consultants, allied health and business coaches under contract with MLC Life Insurance and the following service providers we have partnered with.
  • MedHealth Pty Ltd (ABN 32 141 219 785)
  • CancerAid Pty Ltd (ABN 75 607 610 257)
  • Ipar Rehabilitation Pty Ltd (ABN 37 1042 343 17)
  • Beyond Pain Pty Ltd (ABN 37 741 376 019)
  • Guardian Exercise Rehabilitation Pty Ltd (ABN 27 159 858 349)
  • Specialised Health Pty Ltd ABN 99 631 179 09)
  • The Violet Initiative Ltd (ABN 95 267 224 727 ; ACN  143 224 293)
  • Bites Health Clinic (ABN 2280 129 0674)
Our service providers may change from time to time. MLC Limited uses the MLC brand under license from the Insignia Financial Group. MLC Limited is part of the Nippon Life Insurance Group and is not a part of the Insignia Financial Group.

The Vivo wellness webinars are made available to you by MLC Limited (MLC Life Insurance) ABN 90 000 000 402 AFSL 230694 as part of its Vivo program. Anyone can access these wellness webinars. The wellness webinars do not replace your relationship with and care from your current doctor, other treating health providers and health consultants. The presentations reflect the expertise and opinions of the specialists and professionals. MLC Limited accepts no liability for any information provided in the webinars.
Proudly delivered by MLC Life Insurance
Back to top