Expert Medical Opinion

Vivo Health

Receive an in-depth second medical opinion from leading global experts.

If you have a medical condition and want to ensure you’re on the right treatment plan, or you’re keen to understand more about your condition and options, you can use the Expert Medical Opinion service through Vivo.

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Expert Medical Opinion, provided by mlcoa, is available at no additional cost to MLC Life Insurance customers. mlcoa is part of the MedHealth Group of companies and the largest provider of Independent Medical Opinions in Australia.

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The service matches an independent specialist to your condition. The specialist can respond to your questions or concerns, including advice on your diagnosis and treatment plan.

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The specialist will provide you with a report written in a way you’ll understand. They may even call you to talk about your condition if you’re happy for this to occur.

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The expert’s opinion is confidential. It is not shared with us as your insurer, and will only be sent to your treating doctor with your consent.

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Expert Medical Opinion

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Who has access to this service?

Expert Medical Opinion is available to all current MLC Life Insurance policy holders and their immediate family members. It is also available to employees of some corporate partners and super fund members and their immediate families. Additionally, financial advisers who have a partnership with MLC Life Insurance and staff of their practices can also access our service. We’ll confirm your eligibility when you submit an enquiry for an Expert Medical Opinion with the Vivo wellbeing team.

Duration

You’ll receive an in-depth call from an mlcoa concierge within two business days of your initial request to help you understand the process and answer any questions you have. If you decide to proceed, you should have your Expert Medical Opinion within two to three weeks.

Who does this service suit?

Expert Medical Opinion can help if you want to better understand your condition and options after an initial diagnosis or treatment recommendation from your treating doctor.

What to expect

Request an Expert Medical Opinion

You can request an Expert Medical Opinion by emailing our Vivo team at vivo@mlcoa.com.au. A dedicated mlcoa concierge will contact you within two business days to guide you through the process and answer your questions.

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Collecting medical information

Your mlcoa concierge will work with you to collect any medical information you have at hand. The expert will base their opinion on the information you make available. Your concierge will let you know if having further medical information could assist with a more detailed expert opinion. In some cases, they may be able to collect medical records on your behalf through a secure channel.

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Selecting the best expert

Your concierge will select the most suitable expert qualified to help you based on your condition and questions.

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What's in the expert opinion

The expert reviews your questions and any supporting materials made available. They may wish to call you to discuss your condition and answer your questions, but this happens only with your consent. In all cases, you’ll receive an in-depth report with advice on your diagnosis and treatment options. It’s up to you if you want your report to be shared with your treating doctor.

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Results

Additional information

Expert Medical Opinion services are not available for acute care (emergency room) cases, obstetric, dental or cosmetic conditions or if you are a hospital inpatient. Vivo Virtual Care (and MLC Life Insurance) does not pay the costs for medical treatment, travel, accommodation and any other associated costs.

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Expert Medical Opinion isn’t insurance (including health insurance) and it doesn’t replace your relationship with your current doctor or medical specialist.

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"Having a second opinion helped bring clarity to my situation. The type of tumour I had was treatable with surgery providing positive outcomes, so the recommendation was to have the tumour removed.”

Tammi

Read
Tammi's story
's story

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Frequently Asked Questions

If you've got a question, view our FAQs first.
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Read our FAQs

Need emergency assistance?

If you are in an emergency situation or need immediate assistance, contact emergency services on 000.

If you need to speak to someone urgently, call Lifeline 13 11 14 or Suicide Call Back Service 1300 659 467.

Getting started with Vivo

Vivo services are available at no additional cost to those insured by MLC Life Insurance. You may also have Vivo available to you if your employer/super fund has a partnership with us*.

Simply get in touch with our team, by emailing support@vivowellbeing.com.au

Upon receiving your email, we will reach out to discuss how we can help you.

*The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).

Send an email
support@vivowellbeing.com.au
Request a callback
Provide your details so a Vivo expert can be in touch.
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The Vivo brand is owned and operated by MLC Limited (MLC Life Insurance) ABN 90 000 000 402 AFSL 230694 Vivo services are not insurance (including health insurance) and the services do not replace your relationship with your current doctor, other treating health providers and health consultants.

The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).

MLC Life Insurance reserves the right to withdraw all or any of the Vivo services at any time or to change the terms on which a service is provided to customers. If your insurance is held within a super fund, or under a group plan, the Trustee or policy owner have the right to withdraw your access to all or any of the Vivo services. Further, in these arrangements, no liability is accepted by the trustee or group policy owner in relation to the Vivo services. Vivo services are provided by MLC Life Insurance, occupational rehab consultants, allied health and business coaches under contract with MLC Life Insurance and the following service providers we have partnered with.
  • MedHealth Pty Ltd (ABN 32 141 219 785)
  • CancerAid Pty Ltd (ABN 75 607 610 257)
  • Ipar Rehabilitation Pty Ltd (ABN 37 1042 343 17)
  • Beyond Pain Pty Ltd (ABN 37 741 376 019)
  • Guardian Exercise Rehabilitation Pty Ltd (ABN 27 159 858 349)
  • Specialised Health Pty Ltd ABN 99 631 179 09)
  • The Violet Initiative Ltd (ABN 95 267 224 727 ; ACN  143 224 293)
  • Bites Health Clinic (ABN 2280 129 0674)
Our service providers may change from time to time. MLC Limited uses the MLC brand under license from the Insignia Financial Group. MLC Limited is part of the Nippon Life Insurance Group and is not a part of the Insignia Financial Group.

The Vivo wellness webinars are made available to you by MLC Limited (MLC Life Insurance) ABN 90 000 000 402 AFSL 230694 as part of its Vivo program. Anyone can access these wellness webinars. The wellness webinars do not replace your relationship with and care from your current doctor, other treating health providers and health consultants. The presentations reflect the expertise and opinions of the specialists and professionals. MLC Limited accepts no liability for any information provided in the webinars.
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