Wysa Assure

Vivo Wellness

It’s not unusual to have times when you’re not sleeping well, or feeling a little down, stressed or anxious.

Meet the award-winning* Wysa Assure app, your friendly pocket-sized mental wellbeing coach here to help you navigate unsettling feelings, build emotional resilience and lift your mood.

Kickstart your mental wellness routine

Use Wysa Assure’s structured programs to set up a mental wellness routine with regular check-ins and reports. The programs are clinically validated to reduce symptoms of depression and anxiety.

Chat with Wysa AI

The Wysa AI chatbot is your companion to achieve your daily wellbeing goals. It suggests appropriate self-help tools from Wysa’s library of 150-plus science-backed methods, including cognitive behavioural techniques (CBT), guided meditations and micro-actions that build emotional resilience.

Track your progress

You can also connect Wysa Assure to your wearable device to track your physical and emotional wellbeing with the Wysa Well-Being score.

*Mozilla Foundation “Best of” Privacy, 2023, 2022, Google Play Best App of 2020, ORCHA Best App Health & Care 2020

Get started with Wysa Assure

Download Wysa Assure from the app store today.

Need a referral code? Use ab56ken87c

Who has access?

Wysa Assure is available to 18+ year olds through Vivo when you’re insured with an MLC Insurance, MLC Personal Protection Portfolio, or MLC Protectionfirst policy. Confirm your eligibility at support@vivowellbeing.com.au with your name and customer number.

Duration and availability

Wysa Assure is easy to use and available 24/7, with 5-10 minute self-care exercises.

Remember, you can always register with a nickname, so your identity remains anonymous.

Who is this for?

Wysa Assure can assist if you’re experiencing low mood, stress or anxiety, are having trouble sleeping, or would like to improve your mental and emotional resilience.

If you’re in treatment for a mental health issue, discuss using Wysa with your healthcare professional first.

Important information

If you are dealing with abuse, trauma or crisis, Wysa is not enough. It’s important that you talk to a person you feel safe sharing what you are dealing with.

If it’s an emergency call 000. You can also contact Lifeline 13 11 14 (SMS 0477 131 114), lifeline.org.au; Suicide Call Back 1300 659 467; or Beyond Blue on 1300 22 4636, beyondblue.org.au.

What to expect

Unlimited conversations with the AI-chatbot

Wysa is an artificial intelligence-based chatbot that responds to the emotions and feelings you express. After you have a text-based chat with the Wysa chatbot, it will suggest appropriate exercises based on cognitive behavioural techniques (CBT), meditation, breathing, and other methods proven to build emotional resilience and help you feel better. You can also access these exercises directly from the Wysa library.

24/7 support with your wellbeing challenges

Wysa Assure can assist you to deal better with stress, anxiety, sleep issues, anger, loneliness, low mood, low self-esteem, relationships, coping with pain, and other emotional issues.

A mental wellbeing routine with structured programs

Wysa Assure’s structured program follows a proven framework that builds your mental wellbeing routine. You have morning and evening check-ins with the Wysa AI chatbot and personalised weekly reports. Wysa helps you monitor your wellbeing; guides you through cognitive behaviour therapy exercises, and provides guided sleep meditations at night.

Create a wellbeing plan and track your Well-Being score

The Wysa Assure app helps you establish a wellbeing plan and track your Well-Being score. The Well-Being score is calculated by combining what you recorded about your mood with fitness app data on your activity and sleep.

Wysa was developed by experts – and is anonymous

Wysa is the result of a year-long, co-design effort between a 15-member team of psychologists, designers and developers, and more than 500,000 users. They worked together to understand how AI chat can help people build emotional and mental wellbeing. The team concluded that being able to speak without being judged was vital to the process, which is why all Wysa chats are anonymous.

Backed by science and approved by professionals

Wysa uses only evidence-based techniques, such as cognitive behavioural therapy (CBT), that are suggested and approved by professional psychologists and mental health experts.

FAQs

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Reach out to Vivo

Frequently Asked Questions

If you've got a question, view our FAQs first.

Need emergency assistance?

If you are in an emergency situation or need immediate assistance, contact emergency services on 000.

If you need to speak to someone urgently, call Lifeline 13 11 14 or Suicide Call Back Service 1300 659 467.

Getting started with Vivo

Vivo services are available at no additional cost to those insured by MLC Life Insurance. You may also have Vivo available to you if your employer/super fund has a partnership with us*.

Simply get in touch with our team, by emailing support@vivowellbeing.com.au

Upon receiving your email, we will reach out to discuss how we can help you.

*The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).

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