Brendan's story

After Brendan* injured his knee due to a fall at home, his employer got in touch with our recovery team through our pre-claim support services.

Brendan’s injury would require surgery on a torn patella, after which he’d need to wear a knee immobilisation brace for 6-8 weeks. Brendan would also undergo conservative physical therapy with a physiotherapist as part of his rehabilitation, to improve the flexibility in his knee.  

His employer made it clear that Brendan was wanting to remain at work and stay occupied throughout the initial stages of his recovery, as being productive in his role was very important to him.  

As a project manager for an IT company, Brendan worked from home but was required to make occasional visits to client offices for meetings.  

Following his injury, Brendan was working from home in a lazy boy reclining chair with his laptop. Through our Home Adaption services, Brendan underwent an ergonomic assessment with one of our qualified occupational therapist partners in the comfort of his home.

"Because he was able to return to work quickly and efficiently, Brendan didn’t need to make a claim. He and his employer were extremely pleased."

Their recommendation was for Brendan to use an adjustable ergonomic chair as well as an ergonomic leg rest which would be used under his desk – ensuring his leg is supported while he’s sitting down. Our recovery team approved the recommendation and organised for the furniture to be delivered to and assembled at Brendan’s home.

He was also supported through the development of a graded return to work plan that included a combination of at home duties with a gradual introduction back to his workplace.  

Brendan has since been able to successfully recover from his injury and continues a sustainable and flexible work arrangement – as well as using his new ergonomic workstation.  

Because he was able to return to work quickly and efficiently, Brendan didn’t need to make a claim. He and his employer were extremely pleased with the collaborative approach and immediate support that was available.

*Names have been changed to protect privacy.  

The feedback and testimonials provided by customers concern services that are now within the Vivo brand of services.

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Frequently Asked Questions

Everyone has individual needs when it comes to health, wellness and recovery. That’s why we take the time to understand your needs and goals before getting you started with the right care and support services.

If you’ve got a question, view our FAQs first.

Getting started with Vivo

If you have an MLC life insurance policy or your employer/super fund has a partnership with Vivo then you can get complimentary access to Vivo*. Simply get in touch with our team, by completing the form below and we will reach out to discuss how we can help you.

*Depending on the partnership agreement there may be limits to which services you have access to through Vivo.

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The Vivo brand is owned and operated by MLC Limited (MLC Life Insurance) ABN 90 000 000 402 AFSL 230694 Vivo services are not insurance (including health insurance) and the services do not replace your relationship with your current doctor, other treating health providers and health consultants.

The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).

MLC Life Insurance reserves the right to withdraw all or any of the Vivo services at any time or to change the terms on which a service is provided to customers. If your insurance is held within a super fund, or under a group plan, the Trustee or policy owner have the right to withdraw your access to all or any of the Vivo services. Further, in these arrangements, no liability is accepted by the trustee or group policy owner in relation to the Vivo services. Vivo services are provided by MLC Life Insurance, occupational rehab consultants, allied health and business coaches under contract with MLC Life Insurance and the following service providers we have partnered with.
  • MedHealth Pty Ltd (ABN 32 141 219 785)
  • CancerAid Pty Ltd (ABN 75 607 610 257)
  • Ipar Rehabilitation Pty Ltd (ABN 37 1042 343 17)
  • Beyond Pain Pty Ltd (ABN 37 741 376 019)
  • Guardian Exercise Rehabilitation Pty Ltd (ABN 27 159 858 349)
  • Specialised Health Pty Ltd ABN 99 631 179 09)
  • The Violet Initiative Ltd (ABN 95 267 224 727 ; ACN  143 224 293)
  • Bites Health Clinic (ABN 2280 129 0674)
Our service providers may change from time to time. MLC Limited uses the MLC brand under license from the Insignia Financial Group. MLC Limited is part of the Nippon Life Insurance Group and is not a part of the Insignia Financial Group.

The Vivo wellness webinars are made available to you by MLC Limited (MLC Life Insurance) ABN 90 000 000 402 AFSL 230694 as part of its Vivo program. Anyone can access these wellness webinars. The wellness webinars do not replace your relationship with and care from your current doctor, other treating health providers and health consultants. The presentations reflect the expertise and opinions of the specialists and professionals. MLC Limited accepts no liability for any information provided in the webinars.
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